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Thread: Watchdog threatens to regulate new car industry

  1. #1
    Aka Captain Slow TS50's Avatar
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    Watchdog threatens to regulate new car industry

    http://www.theadvocate.com.au/story/...ndustry/?cs=87

    JANUARY 30 2018 - 2:00PM
    The consumer watchdog wants to regulate some practices of the new car sales industry
    Leah McBeyLeah McBey

    New car sellers have been obstructing customers over guarantees, running anti-competitive repair systems, and misleading buyers about fuel consumption and emissions.

    Those were the key findings in the Australian Competition and Consumer Commission’s recent report into the new car retailing industry market.

    The watchdog said the biggest obstacle to new car buyers’ guarantees was the way manufacturers handled claims.

    “Manufacturers’ complaint handling systems ... across the new car industry fail to … take consumer guarantees into account,” the commission said.

    The ACCC also had concerns about competition in the new car repair and servicing sector.

    “Independent repairers, which are not authorised or affiliated with car manufacturers, are reliant on car manufacturers voluntarily sharing information and data.

    “The ACCC is concerned that most car manufacturers do not provide independent repairers with the same level of access to technical information as they do to their dealer and preferred repairer networks.

    “Problems with the breadth, depth and timeliness of the technical information offered appear to be enduring,” it said.

    The ACCC has recommended regulating manufacturers to force them to distribute the information on commercially fair terms, because the industry’s voluntary agreement hadn’t worked.

    The report said consumers were being given inaccurate information about fuel consumption and emissions in new cars.

    “Research from the Australian Automobile Association indicates that real-world fuel consumption is on average 23 per cent higher than official laboratory test results.”

    The report said the AAA had suggested the federal government introduce independent real world fuel consumption and emissions testing in Australia.

    The commission said it would work with with industry on a concise and simple explanation of consumer guarantees and would be watching industry behaviour very closely.

    Car dealer revenues in 2016–17 were about $64 billion.b
    2002 T3 Manual Naroma Blue TS-50 (049)Sunroof, Premium Sound, Black/Blue Leather, Brembos

  2. #2
    Miami Sprint. 4Vman's Avatar
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    A welcome initiative except for one thing.

    I don’t see why manufacturers should share technical proprietary Information with third party repairers.

    Surely the manufacturers are entitled to protect their IP?
    My Falcon family heritage: XY V8 Falcon 500, XYGT, XBGT, XC 351 GS, XD 4.1 Spack, EF wagon, AU Wagon, AU2 Wagon, AU2 XR8, BA XR8, BF XR8, FG XR6, Lucky last: Sprint 8. Oh wait, AU3 XLS Marlin Ute!

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    imike1 (1st February 2018)

  4. #3
    Aka Captain Slow TS50's Avatar
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    i agree, and the other thing, once iit becomes regulated, we all know what happens to cost
    2002 T3 Manual Naroma Blue TS-50 (049)Sunroof, Premium Sound, Black/Blue Leather, Brembos

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    imike1 (1st February 2018)

  6. #4
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    The 25% over manufacturers claims for fuel use is interesting, though could mean a number of things. Might even be that AA testers ( who used to seem to have it in for Aussie cars in my view) simply don’t drive economically.

    I’m sure Ford & Holden’s claims were well scrutinised. Now AA finally find a voice on alleged fraud.

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