Mach 1 returning.

[4Vman]

Alot of that noise and confusion can be mitigated if Ford really up its communication not only with customers with the public at large.

They can humanize themselves and the situation through the CEO is instead of the typical PR spoken person. What typically happens with a large corporation is the CEO disappears from the public eye and the company spokespeople understated the extent of problems as perceived by the customer and public. It comes across as disingenuous and a lack of planning and empathy, rather than a genuine mistake that the company is fully committed to making good on and work hard to restore the faith.

A slow PR response by Ford, followed by backlash can be damaging and costly, eroding trust and respect. Alternately they can get on top of this fast by offering things that their consumers value such as extended warranties and Ford Performance branded accessories, reassuring their customers about their product capabilities, trustworthiness and put funding into advertising and marketing to communicate these efforts.

Ford arent handling it well, they went to ground early, then reacted to noise.

But people need to understand they cant force Ford to fit the missing parts that were never meant to be there.

They wont do it, the best those people can hope for is a deposit refund, or full refund if they've taken delivery.

If people want to keep the car they're in a compromised situation.

[WASP]

The optics of the model having a different ( and better spec) in another market makes it harder for the average consumer to differentiate between what they perceived are entitled deliverables and what they actually are entitled too.

Ford’s brochure just made that perception a whole lot more confusing.
You’re right in regards to consumer laws snd what rights both Ford and customs have in this situation.

There could also be an argument put forward that Fords actions created sufficient confusion to make ‘would be’ buyers believe they where entitled to something they actually never were when ordering.

In Australian law, this order serves as a letter of intent ( LOI) by the parties involved. Such an agreement, in some rare circumstances can be enforced if it is not specified as being non legally binding. Should that be the case ( possible but unlikely) a buyer who ordered could show evidence by way of the advertising materials that they ordered and are therefore entitled to the goods as specified in theses marketing documents.

Ford would need to prove that the order is non legally binding or if it is they have stipulated in writing what will happen if promised deliverables can not be provided ie refund of deposit.

Another thing to keep in mind is most car brochures often stipulated that the model and specification shown may vary from the actual deliverable.


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[4Vman]

The optics of the model having a different ( and better spec) in another market makes it harder for the average consumer to differentiate between what they perceived are entitled deliverables and what they actually are entitled too.

Ford’s brochure just made that perception a whole lot more confusing.
You’re right in regards to consumer laws snd what rights both Ford and customs have in this situation.

There could also be an argument put forward that Fords actions created sufficient confusion to make ‘would be’ buyers believe they where entitled to something they actually never were when ordering.

In Australian law, this order serves as a letter of intent ( LOI) by the parties involved. Such an agreement, in some rare circumstances can be enforced if it is not specified as being non legally binding. Should that be the case ( possible but unlikely) a buyer who ordered could show evidence by way of the advertising materials that they ordered and are therefore entitled to the goods as specified in theses marketing documents.

Ford would need to prove that the order is non legally binding or if it is they have stipulated in writing what will happen if promised deliverables can not be provided ie refund of deposit.

Another thing to keep in mind is most car brochures often stipulated that the model and specification shown may vary from the actual deliverable.


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Exactly right.

The "absolute" position for any consumer is a total refund, either deposit, or in the case of the first few who took delivery return the car for refund.

Some though don't want that, they believe they're entitled by law to hold Ford to the original brochure content.

Either fit the bits or refund the "cost"...

Some are even talking "compensation" or consequential loss..... Staggering mindset.

A hard one for people who have their cars, but for those with just a deposit - delusional.

[kypez]

Well, I'm a week into my ownership and yes, am one of those disappointed that features were left off. I'm waiting to see what Ford offers us. Honestly, I think its great that Ford are being kind enough to put their hand up and work on some kind of compensation. I took delivery after I knew the features were missing but didn't know what the final offer Ford would look like. Its a nice car and a good platform to work of. Even with the missing parts its a good car. It could have been better but its still a good standard car. The drive is so much better than the 2019 GT I had! Its chalk and cheese and strangely, the car doesn't feel flat down low. Also, when I used to open the exhaust up (Sport or Race Track), you could feel the engine feel flatter down low (back pressure drop I think). The Mach 1 doesn't suffer this which is great! Can keep the exhaust on Race and its still good to drive at low speed.

The value equation is swayed by the fact that the diff costs $5k with Herrod to install. Thats the part that hurts the most really. Rest of the items I'm not too fussed. Though, after taking delivery, I've now learnt that the Cruise Control System doesn't brake downhill which is crazy in this day and age. You don't need Adaptive Cruise control to have Braking to maintain speed (especially with cops looking to fine us for anything these days!). My 2019 GT had that feature. My in-laws Merc has that feature without the Adaptive features. Bah!

[WASP]

Congratulations!
Great to hear your perspective. I’ve been torn between getting a Mach1 or new Ranger.

The missing diff goodies is pretty disappointing but that wasn’t a deciding factor in my case really. I was quite happy with my 2018 and 19 FN GT’s. So much so, justifying the extra for the Mach 1 was made a little tougher. The Mach1 will most likely retain its value but you couldn’t really say the standard GT had poor depreciation.

I don’t know about the cruise control issue on the Mach 1. On my GT it wasn’t the best at maintaining speed down or up hills compared to other cars I have driven.

How do you find the engine note and throttle response compared to your FN? Is there a noticeable difference?


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[kypez]

Congratulations!
Great to hear your perspective. I’ve been torn between getting a Mach1 or new Ranger.

The missing diff goodies is pretty disappointing but that wasn’t a deciding factor in my case really. I was quite happy with my 2018 and 19 FN GT’s. So much so, justifying the extra for the Mach 1 was made a little tougher. The Mach1 will most likely retain its value but you couldn’t really say the standard GT had poor depreciation.

I don’t know about the cruise control issue on the Mach 1. On my GT it wasn’t the best at maintaining speed down or up hills compared to other cars I have driven.

How do you find the engine note and throttle response compared to your FN? Is there a noticeable difference?


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Thanks mate! I updated my post about the drive. The Mach 1 drives a lot better than my 2019. The engine doesn't feel flat when you change to Sport or Track down low. I find the engine much more responsive than the 2019. The 1:1 in 5th also makes it feel great around town. Big fan.

Coincidently, I was also considering a Raptor against the Mach 1. I just loathe the 10+ second 0-100 "sprint" of the Raptor. Its just too slow for my liking. If it did a 6 second 0-100, I'd be interested. Not 10+ seconds. There are also a lot of stories of rough shifts from the 10 speed in the Raptor.

Manual Mach 1 is where its at IMO. I'm going to upgrade to the handling package parts over the coming months. Front splitter, rear spoiler and suspension components to start with. I'll get the wheels at some point when its not extortion!

[WASP]

That’s all good to know. I found the bi turbo and 10 speed good in my Wildtrax but yes, it wasn’t exactly tire frying material.

I assume your Mach 1 is auto or the manual? Everyone raves about the manual in it, but an auto would suit my needs better. Either way, it’s no biggy.


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[kypez]

Manual. Didn't make sense in my world to get the Auto.

[FTe217]

well at least your part happy kypez.
As some have said its a better platform than the GT for track (barring the important diff !) knowing you'll put use to it this way.
Another I know has the same intent.
I would have loved it with the PP2 wheels - funny I did the same in pulling back/out with the GTF with the same again but grey wheels.
Just put me off, were all diff.
Look forward to some nice pics here.
Glad yours is manual same way I'd go hand down.

[kypez]

well at least your part happy kypez.
As some have said its a better platform than the GT for track (barring the important diff !) knowing you'll put use to it this way.
Another I know has the same intent.
I would have loved it with the PP2 wheels - funny I did the same in pulling back/out with the GTF with the same again but grey wheels.
Just put me off, were all diff.
Look forward to some nice pics here.
Glad yours is manual same way I'd go hand down.

Yeah, the car is actually nicer than I thought it would be. The paint quality is much better and the fit and finish a big improvement over the 2019 I had in the same colour. For example, they have painted under the bonnet correctly! The wheels on the Mach 1 look a lot better in person than they do in the pictures; they just don't do justice to them but I'd want the PP2 wheel width all the same.

I took the GTF wheels off as soon as I got the Forge ones from the group buy! They were terrible and made little sense to me as the different finishes (matte, gloss and then grey). But the GTF drove better than any GT Falcon I had driven before it (RSPEC included) once I got it. It was a pleasant surprise given we buy these cars without Test Drives. Unless your name is Norm.